Connecting You to What's Next in CX

CCO Sydney 2018 is a unique event experience connecting Customer executives like you to the people, technology and ideas that will supercharge your drive towards customer excellence. Through immersive and interactive formats you'll discover how other organisations are tackling high-priority challenges including Proving ROI, Employee Experience, Omni-Channel, Artificial Intelligence, Digital Transformation and Data Analytics.

95% of Speakers NEW to This Year

Over 200 Curious Minds Attending

70+ Inspiring Speakers

Why should you attend?

Chief Customer Officer Sydney, Customer Experience Conference

3 Strategic Tracks with our biggest speaker panel

Bring your whole CX team along to dive in to discussions and case studies specific to their individual priorities. This year we've included 3 dedicated tracks on ROI, DIGITAL CX and DATA & INSIGHTS. With 6 discussion groups and 6 Case Studies in each track, the agenda is jam packed with experts to enable you to come away with tools you can implement immediately.

Customer Experience Conference Sydney Australia

2 Audience Led C-Suite Panel Discussions

Did you ever have burning questions to ask a CCO or CDO? This is where it gets interesting - we give attendees the chance to lead our CCO and CDO panels, by asking burning questions via our anonymous Corinium event app. You'll have the chance to direct the flow of the conversation, and get all your unanswered questions addressed by our expert panel members.

Chief Customer Officer Sydney Customer Experience Conference

17 Narrative Driven Case Studies

We’ve all suffered at the hands of death by PowerPoint. Well, we've transformed our track presentation format by eliminating PowerPoint to focus on narrative driven case studies, where speakers will take you on a journey through the power of story telling. Gain first-hand insights into the most insightful CX projects, highlighting both the pitfalls and success each organisation achieved.

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STRUCTURED NETWORKING OPPORTUNITIES: We have incorporate more interactive networking across the agenda with speed networking, meet the speakers lounge, discussion groups and roundtables.

ON STAGE INTERVIEWS: We profile some if the leading minds in the industry during our live on-stage interviews, where attendees will also have the opportunity to fire off any burning questions anonymous via our Corinium event app. 

AUDIENCE LED C-SUITE Q&A SESSIONS: This is where it gets interesting - we give attendees the chance to lead our CCO’s and CDO’s panels, directing the flow of the conversation, and getting all their unanswered questions addressed by our expert panel members.

LARGEST EVER SPEAKER PANEL: Engage with 60+ leading minds in CX today. We bring you our biggest speaker panel to date, with 96% new speakers. 

17 NARRATIVE DRIVEN CASE STUDIES: We’ve all heard of death by power point. Now we bring you our narrative driven case studies, where speakers will provide insights into their organisation’s cx journey, highlighting the pitfalls and strategies in overcoming them.


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"The 2018 agenda looks amazing and definitely one of the best I’ve seen."

Kelly Slessor, CEO & Founder, Shop You

CCO Sydney 2017 Event Highlights

Check out the highlights from last year's event

Chief Customer Officer Sydney 2017 was another huge success, with over 60 Speakers and 200 super-engaged attendees. We can't wait to do it again this year. Take a look at the attendee list and photo gallery from a spectacular 2 days:

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