Connecting You to What's Next in CX
CCO Sydney 2018 is a unique event experience connecting Customer executives like you to the people, technology and ideas that will supercharge your drive towards customer excellence.
Through immersive and interactive formats you'll discover how other organisations are tackling high-priority challenges including Proving ROI, Employee Experience, Customer Centricity, Artificial Intelligence, Digital CX and Data Analytics.
Featuring CEO On-Stage Interview
During this on-stage interview you will gain valuable insights into customer centricity from a CEO’s perspective, and why exceptional customer experience must be the backbone of every company strategy and culture.
65+ Inspiring Speakers
Why should you attend?
3 Strategic Tracks with our biggest speaker panel
Bring your whole CX team along to dive in to discussions and case studies specific to their individual priorities. This year we've included 3 dedicated tracks on ROI, DIGITAL CX and DATA & INSIGHTS. With 6 discussion groups and 6 Case Studies in each track, the agenda is jam packed with experts to enable you to come away with tools you can implement immediately.
2 Audience Led C-Suite Panel Discussions
Did you ever have burning questions to ask a CCO or CDO? This is where it gets interesting - we give attendees the chance to lead our CCO and CDO panels, by asking burning questions via our anonymous Corinium event app. You'll have the chance to direct the flow of the conversation, and get all your unanswered questions addressed by our expert panel members.
17 Narrative Driven Case Studies
We’ve all suffered at the hands of death by PowerPoint. Well, we've transformed our track presentation format by eliminating PowerPoint to focus on narrative driven case studies, where speakers will take you on a journey through the power of story telling. Gain first-hand insights into the most insightful CX projects, highlighting both the pitfalls and success each organisation achieved.
2018 Event Themes
Navigate the era of customer obsession and see how to meet growing customer expectations with an organisation-wide customer focus.
ROI and Metrics
Take an in-depth look at how to successfully structure your business case for investment in technology and what metrics are critical in proving ROI.
See why data intelligence is crucial to getting digital right, understanding your customer's relationship with your brand and creating connected experiences.
Data & Insight
Learn how to better leverage your data to uncover real customer pain points, drive product innovation and harness the power of AI to drive a higher level of engagement.
CCO Sydney 2017 Event Highlights
Check out the highlights from last year's event
Chief Customer Officer Sydney 2017 was another huge success, with over 60 Speakers and 200 super-engaged attendees. We can't wait to do it again this year. Take a look at the attendee list and photo gallery from a spectacular 2 days:
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