Connecting You to What's Next in CX


CCO Sydney 2018 is a unique event experience connecting Customer executives like you to the people, technology and ideas that will supercharge your drive towards customer excellence.

 Through immersive and interactive formats you'll discover how other organisations are tackling high-priority challenges including Proving ROI, Employee Experience, Customer Centricity, Artificial Intelligence, Digital CX and Data Analytics.

Featuring CEO On-Stage Interview

During this on-stage interview you will gain valuable insights into customer centricity from a CEO’s perspective, and why exceptional customer experience must be the backbone of every company strategy and culture.

Lee Hatton,

Lee Hatton speaker Chief Customer Officer Sydney 2018 customer experience conference

Over 200 Curious Minds Attending

98% of speakers NEW for 2018

65+ Inspiring Speakers

Why should you attend?

Chief Customer Officer Sydney, Customer Experience Conference

3 Strategic Tracks with our biggest speaker panel

Bring your whole CX team along to dive in to discussions and case studies specific to their individual priorities. This year we've included 3 dedicated tracks on ROI, DIGITAL CX and DATA & INSIGHTS. With 6 discussion groups and 6 Case Studies in each track, the agenda is jam packed with experts to enable you to come away with tools you can implement immediately.

Customer Experience Conference Sydney Australia

2 Audience Led C-Suite Panel Discussions

Did you ever have burning questions to ask a CCO or CDO? This is where it gets interesting - we give attendees the chance to lead our CCO and CDO panels, by asking burning questions via our anonymous Corinium event app. You'll have the chance to direct the flow of the conversation, and get all your unanswered questions addressed by our expert panel members.

Chief Customer Officer Sydney Customer Experience Conference

17 Narrative Driven Case Studies

We’ve all suffered at the hands of death by PowerPoint. Well, we've transformed our track presentation format by eliminating PowerPoint to focus on narrative driven case studies, where speakers will take you on a journey through the power of story telling. Gain first-hand insights into the most insightful CX projects, highlighting both the pitfalls and success each organisation achieved.

2018 Event Themes

Customer Centricity

Navigate the era of customer obsession and see how to meet growing customer expectations with an organisation-wide customer focus.

ROI and Metrics

Take an in-depth look at how to successfully structure your business case for investment in technology and what metrics are critical in proving ROI.

Digital CX

See why data intelligence is crucial to getting digital right, understanding your customer's relationship with your brand and creating connected experiences.

Data & Insight

Learn how to better leverage your data to uncover real customer pain points, drive product innovation and harness the power of AI to drive a higher level of engagement.


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"The 2018 agenda looks amazing and definitely one of the best I’ve seen."

Kelly Slessor, CEO & Founder, Shop You

CCO Sydney 2017 Event Highlights

Check out the highlights from last year's event

Chief Customer Officer Sydney 2017 was another huge success, with over 60 Speakers and 200 super-engaged attendees. We can't wait to do it again this year. Take a look at the attendee list and photo gallery from a spectacular 2 days:

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