CXPerts Podcast with Shad Mortazavi
At the recent Chief Customer Officer event in Sydney, I caught up with Shad Mortazavi of OpenIQ to talk about some of the challenges and opportunities in driving CX transformation. Having had many conversations with Shad about this topic off air, I was very excited to get to capture his insights and share them here. Go… Read more.
Top Tips on Driving Customer Centricity
Ahead of the 2nd Annual Chief Customer Officer Sydney, we asked our CCOs for their best practice tips on driving customer centricity in their organisation, as well as how to avoid the most common pitfalls in some of the more critical aspects of CX. This is what they had to share: Service Design … Read more.
Differentiating your CX strategy to gain a share of the market
After a couple of decades of CX professionals trying to raise the customer strategy up the company totem pole, we are now in a place where most execs claim CX as a primary focus and potential differentiator. This begs the question; how can you differentiate when everyone is doing it? Simple (not really) Do it… Read more.
How to Create a Culture of Putting Customers First
Want to read more content? Follow the link here to return to the content bubble As a leading global authority on customer experience and transformation, Lior Arussy has guided some of the world’s best-known brands—including Johnson & Johnson, Mercedes Benz and MasterCard—in building… Read more.
An Exclusive Interview with Anouche Newman, CEO, CSIA
Want to read more content? Follow the link here to return to the content bubble What is the current state of play in the customer experience landscape, and how do you see it changing over the next 12 months? Organisations are struggling… Read more.
A Unique Q&A with Lior Arussy, Strativity
Want to read more content? Follow the link here to return to the content bubble In anticipation of Lior Arussy, Author of 6 books and Renowned Thought Leader on Customer Experience, presenting at Chief Customer Officer Sydney, we asked Lior to answer some… Read more.
Disruption in the age of the customer
Want to read more content? Follow the link here to return to the content bubble In an age where customer obsession is fast becoming the number one item on every executive’s agenda. We are seeing more and more disruption in the market… Read more.
CX Success From Change Culture to Technology; An Email Interview with Shane Goldberg
Want to read more content? Follow the link here to return to the content bubble With the world of CX buzzing with new opportunities and everyone trying to get ahead of the competition, I thought it was a good time to reach… Read more.
The importance of CX: Q&A With Sharon Melamed, MatchBoard
Want to read more content? Follow the link here to return to the content bubble Is it important to have a CCO in the modern CX economy? The job title CCO has been around just 23 years and is still in its… Read more.
Data-Driven Decision Making using Machine Learning Technology
Want to read more content? Follow the link here to return to the content bubble Scientific Method Managers in every organization have to continually make decisions on how to run their businesses most effectively and efficiently. These decisions cover every aspect of a… Read more.