NEW IN 2017

Tailor your own agenda!

We've created a host of different and engaging formats along with a wide range of topics and perspectives so you can build a 2-day agenda guaranteed to deliver huge value to your latest projects.

> SPEED NETWORKING
A meet-your-peers session, giving you the opportunity to meet their fellow delegates and network.

> CCO & CMO THINK TANKS
Be part of thought provoking discussions providing advice and ideas on how a focus on CX can deliver an organisation's purpose, and the role of the CCO and CMO in driving customer centricity.

> FLASH TALKS
15 minute quick-fire sessions that cut the fluff and give you real insights in to the goals, strategies and lessons learned from some of the leading CX initiatives in the region.

> INTERACTIVE DISCUSSION GROUPS
30-minute discussion groups running concurrently, hosted by expert co-chairs. These informal sessions encourage everyone to participate and ask the questions they want the answers to. Choose your room and contribute.

> DEDICATED STRATEGY, ALIGNMENT & GOVERNANCE TRACKS
Tailor your own agenda depending on where you are in your customer obsession journey.

>C-SUITE PRIVATE LUNCH: Cutting through the AI debate
This C-Suite lunch will be open to all CEO, CCO, CMO and CDO's to discuss Artificial Intelligence, the hype surrounding the topic and actual use cases for AI in the context of customer experience. We will explore the hype, reality and everything in between.

 

"Inspiring, great variety of speakers and good networking opportunity"

Swinburne University

 

> TECHNOLOGY INNOVATION SPOTLIGHT
 These sessions explore the latest innovations in the CX space, with 10 minute capability talks from some of the pioneering technology providers in this market.

> CASE STUDIES
Hear over 15 case studies, highlighting current CX projects to help you gain insights into specific CX strategies and learn everything from best practice  to overcoming CX pitfalls.

> CEO KEYNOTE
With customer obsession creeping into every board room, the CEO will need to be the driving force behind every organisation's transformation into a customer centric business.

> PSYCHOLOGY & CONSUMER NEUROSCIENCE
With an increasing focus on empathy during customer interactions, this session will explore the exciting field of consumer neuroscience, including its application to communication and the relationship between emotions and motivation.

> CCO TOP 10 ROUNDTABLE
During this interactive session, attendees will be split off by their individual roundtable to discuss the top 10 tips in CX best practice, looking at various aspects of discovery, service elements and what mistakes to avoid.  Each facilitator will guide the discussion.

> MASTERCLASSES
Deepen your learning during our engaging Masterclasses. Attend one of two Masterclasses on:

> Creating collaborative and innovative environments to encourage individuals to work together in a fun and exciting atmosphere

> NPS: The System and how we can engage the business and use feedback internally with or without the technology.

> CHARITY TRANSFORMATION WORKSHOP

In this session, attendees will have the chance to apply their knowledge and skills to help a charity review their operational model and devise a cx framework to achieve optimum service excellence.  Help us help make a difference.