SPEAKERS

speaker

Mike Dudarenok

Chief Customer Officer, Technology

Flight Centre Travel Group Limited

Read More
speaker

Lisa Pogonoski

Chief Customer Officer

BT Financial Group

Read More
speaker

Charles Weiser

Chief Experience Officer and Head of CX Innovation Labs

Optus

Read More
speaker

Sandra Black

Chief Customer Officer

Uniting

Read More
speaker

David Koczkar

Chief Customer Officer

Medibank

Read More
speaker

James Fitzpatrick

Chief Customer Officer

Superconcepts

Read More
speaker

Melissa Heyhoe

Chief Customer Officer, Retail Advised Insurance

MLC Life Insurance

Read More
speaker

Jackson Jeyanayagam

Chief Marketing Officer

Boxed (US)

Read More
speaker

Renae Smith

Chief Marketing Officer

AIA

Read More
speaker

Jo Kelly

Chief Marketing Officer

UBank

Read More
speaker

Geraldine Davys

Chief Marketing Officer

iSelect

Read More
speaker

Theresa Mason

Chief Sales and Marketing Officer

Teachers Mutual Bank

Read More
speaker

Lance Eerhard

Chief Digital Officer

Dan Murphy’s

Read More
speaker

Anouche Newman

CEO

Customer Service Institute of Australia

Read More
speaker

Peter Jamieson

Executive Director Customer Experience

GM Holden

Read More
speaker

Adam Geneave

Vice President Customer Experience

Wyndham Vacation Resorts Asia Pacific

Read More
speaker

Rahul Asthana

Regional Marketing Director

Kimberly-Clark

Read More
speaker

Joanne Stone

Director of Customer Experience

Hudson

Read More
speaker

Rebecca Want

Director Customer Strategy Sydney Metro

Transport for NSW

Read More
speaker

Shelley McDowell

Director, Customer Experience

CBRE

Read More
speaker

Melody Smith

Customer Experience Business Design Lead

QBE Australia

Read More
speaker

Bruce Harkness

Senior Vice President Human Resources

Wyndham Vacation Resorts Asia Pacific

Read More
speaker

David Rohrsheim

General Manager

Uber Australia and New Zealand

Read More
speaker

Julie Fedele

General Manager, Experience Design & Delivery,Customer Growth

Bupa

Read More
speaker

Karen Ganschow

General Manager Consumer Marketing and Customer Strategy

National Australia Bank

Read More
speaker

Regan Savage

General Manager Marketing Communications

Kiwibank Limited (NZ)

Read More
speaker

Melissa McCarney

General Manager, Group Marketing

Mortgage Choice

Read More
speaker

Chris Preston

General Manager, Marketing - Corporate Brands

Flight Centre

Read More
speaker

Jane Merrick

General Manager - Marketing and Customer Experience

IAG

Read More
speaker

Nicole Imberger

General Manager - Development Strategy & Product Development

Vicinity Centres

Read More
speaker

David Beal

General Manager - Digital Transformation & Analytics

Energy Super

Read More
speaker

Donna Price

General Manager People & Culture

Melbourne Cricket Club

Read More
speaker

Erryn Schettino

Group Head of Customer Experience

IRT

Read More
speaker

David Pisker

Head of Customer Experience & eCommerce

Officeworks

Read More
speaker

Antoine Casgrain

Head of Wealth Direct Service

National Australia Bank Limited

Read More
speaker

Natalie Davies

Head of Customer Experience

Momentum Energy

Read More
speaker

Cath Stone

Head of Customer Strategy

Jetstar Airways

Read More
speaker

Damian Cotchett

Head of Customer Experience

AGL Energy

Read More
speaker

Lincoln Elliot

Head of Marketing - Consumer Market Management

Allianz Australia Insurance

Read More
speaker

Nikoletta Buschkuehl

Head of Insights and Customer Engagement

iSelect

Read More
speaker

Kristin Haynes

Head of Customer Advocacy

News Corp Australia 

Read More
speaker

Tim Rich

Head of Marketing

Toyota Finance Australia Limited

Read More
speaker

Tom McCann

Principal, Head of Member Experience

Aon Hewitt

Read More
speaker

Luke Whytcross

Head of Customer Solutions

O’Brien Glass Industries

Read More
speaker

Kate Moonen

Head of Customer Marketing

HCF

Read More
speaker

Ebenezer Banful

Customer Experience and Insights Manager

Yarra Valley Water

Read More
speaker

Ada Ryan

CX & Consumer Engagement Lead

Genesis Care

Read More
speaker

Grant Stockwell

Service Delivery Manager

Camp Australia

Read More
speaker

Saurav Kataria

Strategy & Customer Innovation Leader

Read More
speaker

Michael Forster

Consumer Facing Digital Strategy Lead

KFC South Pacific (Yum! Brands Subsidiary)

Read More
speaker

Kimberly Nguyen-Don

Creative Hustler, Customer Enablement

Telstra

Read More
speaker

Lizzie Bott

Service Design, Customer Enablement

Telstra

Read More
speaker

Albert Suryadi

Marketing Analytics Lead

Fairfax Media

Read More
speaker

Lior Arussy

President

Strativity Group

Read More
speaker

Cyrus Allan

Managing Partner

Strativity Group

Read More
speaker

Martyn Riddle

Marketing Director, APJ

Verint

Read More
speaker

Rob Witthoft

CEO

Torquex

Read More