SPEAKERS

speaker

Cynthia Krieger

Senior Customer Experience Manager

Tesla (US)

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Troy Barnes

Chief Customer Officer

Pizza Hut Asia Pacific

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Lisa Dowie

Chief Customer Officer

Property Exchange Australia Ltd

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Lee Scales

Chief Customer Officer

UniSuper

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Lisa Pogonoski

Chief Customer Officer

BT Financial Group

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Lawrence Mitchell

Chief Customer Officer

Sumo Salad

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Tony Blamey

Chief Product & Customer Experience Officer

Domain Group

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Michael Donath

Chief Digital Officer

IKEA

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Marcus Marchant

Chief Digital & Innovation Officer

QBE Insurance

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Mark Baartse

Chief Marketing Officer

Showpo

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Nick Wenck

Chief Strategic Development Officer

WorkCover Queensland

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Adrian Marr

Head of Customer Centricity

Laminex

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Amrita Bhattacharyya

Head of Customer Strategy & Experience, Customer Strategy, Design & Innovation

Suncorp

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Anirudh Nair

Customer Experience Design Manager

Z Energy NZ

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Cath Drinkwater

Local Government Platform Implementation Manager

City of Gold Coast

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Cathal Quinlan

Executive Manager – Service Transformation

Westpac

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Claire Anderson

eCommerce Manager

Suncorp (NZ)

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Corin Healy

Manager, Product & Customer Capability

Chorus (NZ)

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Daniel Grey

Recreations and Lifestyle Programs Manager

Wintringham Specialist Aged Care

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David Duan

Principal Data Scientist

Fraedom (NZ)

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David Price

Director of Patient Experience

Waitemata District Health Board (NZ)

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speaker

Florence La Carbona

Senior Manager Data & Dashboards, Wealth Analytics & Insights

BT Finance

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Gita Chetty

CX Designer

Australia Post

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Irfan Ali

Master Black Belt Continuous Improvement

Vodafone

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Jenny Ting

Voice of Customer Specialist

Zurich Financial Services Australia

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Johan Palsson

Head of E-Commerce, Digital Marketing & Creative Services

Endeavour Drinks Group

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John Carroll

CEO - Brand, Marketing & People

Omnicare Alliance Limited

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Jonathan Weavers

Customer Marketing and Insights Manager

Moët Hennessy Australia

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Kate Wellard

CGU Marketing Director

IAG

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speaker

Kelly Slessor

CEO & Founder

Shop You

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Kishan Vyas

Insights and Customer Experience Manager

OpenCorp

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LeDon Brooks

Vice President of Customer Experience, Pacific Zone

Schneider Electric

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Lesley Mackle

Manager of Wow - Service and Enablement Centres Customer Fulfilment Services

Bank of New Zealand (NZ)

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speaker

Lionel Kho

Head of Portfolio Analysis & Insights

NAB

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Lisa Avramis

Product Delivery Lead/Digital Journey Co-ordinator

IAG

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speaker

Max Bonpain

Marketing Director

NetComm Wireless

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speaker

Michael Stelzer

Vice President Australia and New Zealand

Verint

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Morgana Waters

Global Head of Inclusion and Employee Experience

Allianz

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Natalie McColl

Senior Manager Client Services

Transport Accident Commission

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Niluka Perera

Financial Controller & Project Manager Business Support Transformation

Scope (Aust) Ltd

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Nissanka Janaratne

Digital Advisory & Transformation

Westpac

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Rebecca Burrows

General Manager Segment Development and Marketing

Australia Post

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Rebecca Griffiths​

Customer Experience Projects Manager

Snooze

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Rebecca Ullman

General Manager - Customer Operations and Service Excellence

Canon

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Robin Meijer

Senior Customer Success Manager Asia-Pacific

Usabilla

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Rod Moynihan

Director A/NZ

Zendesk

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Sam Lake

Customer Platform Manager

Vector Ltd (NZ)

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Scott Newman

Service Delivery Manager - Recreation

Wintringham Specialist Aged Care

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Simon Belousoff

Personalisation Lead (Digital Transformation)

Bupa

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Shelley McDowell

Director, Customer Experience

CBRE

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Simon Stevens

Customer & Market Insights Manager

QBE Australia

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Simone Roberts

Head of Data and Analytics Hub

Foxtel

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Sue-Ann Charlton

General Manager Customer Relations

SA Power

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Sweta Priyadarshini

Customer Experience Designer - Customer Experience & Insights

NBN Co

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Tina Morrell

General Manager, Customer Value Proposition

NRMA

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Vanessa Stewart

Customer Experience Change Lead

LION

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Yvette Mihelic

General Manager On Demand Transport (Australasia)

Transdev

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Melody Smith

Customer Experience Business Design Lead

QBE Australia

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Melissa McCarney

General Manager, Group Marketing

Mortgage Choice

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Tom McCann

Principal, Head of Member Experience

Aon Hewitt

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