SPEAKERS

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Trent Mankelow

Chief Customer Officer

Trade Me

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Mike Dudarenok

Chief Customer Officer, Technology

Flight Centre Travel Group Limited

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Lisa Pogonoski

Chief Customer Officer

BT Financial Group

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Charles Weiser

Chief Experience Officer and Head of CX Innovation Labs

Optus

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James Fitzpatrick

Chief Customer Officer

Superconcepts

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Melissa Heyhoe

Chief Customer Officer, Retail Advised Insurance

MLC Life Insurance

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Jackson Jeyanayagam

Chief Marketing Officer

Boxed (US)

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Andrew Malcolm

Chief Marketing Officer

Evernote

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Jo Kelly

Chief Marketing Officer

UBank

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Suzette Lamont

Director of Client Solutions

CBRE

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Anouche Newman

CEO

Customer Service Institute of Australia

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Christian Cuthbert

Chief Technology Officer

Beacon Foundation

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Peter Jamieson

Executive Director Customer Experience

GM Holden

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Joanne Stone

Director of Customer Experience

Hudson

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Rebecca Want

Director Customer Strategy Sydney Metro

Transport for NSW

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Dan Smith

Director of Human Centred Design

Westpac Group

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David Gerrelli

APAC Digital and Technology Director

CBRE

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Melody Smith

Customer Experience Business Design Lead

QBE Australia

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David Rohrsheim

General Manager

Uber Australia and New Zealand

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Karen Ganschow

General Manager Consumer Marketing and Customer Strategy

National Australia Bank

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Miles Williams

General Manager,Capability & Transformation,Customer Growth

Bupa

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Regan Savage

General Manager Marketing Communications

Kiwibank Limited (NZ)

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Melissa McCarney

General Manager, Group Marketing

Mortgage Choice

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Chris Preston

General Manager, Marketing - Corporate Brands

Flight Centre

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David Beal

General Manager - Digital Transformation & Analytics

Energy Super

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Erryn Schettino

Group Head of Customer Experience

IRT

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Gerard Smith

Head of Digital

Teachers Mutual Bank

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David Pisker

Head of Customer Experience & eCommerce

Officeworks

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Antoine Casgrain

Head of Wealth Direct Service

National Australia Bank Limited

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Natalie Davies

Head of Customer Experience

Momentum Energy

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Damian Cotchett

Head of Customer Experience

AGL Energy

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Kristin Haynes

Head of Customer Advocacy

News Corp Australia 

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Tim Rich

Head of Marketing

Toyota Finance Australia Limited

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Tom McCann

Principal, Head of Member Experience

Aon Hewitt

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Luke Whytcross

Head of Customer Solutions

O’Brien Glass Industries

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Kate Moonen

Head of Customer Marketing

HCF

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Bruce Harkness

Senior Vice President Human Resources

Wyndham Vacation Resorts Asia Pacific

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Louie Ong

Senior Manager of Customer Insights

Wyndham

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Ebenezer Banful

Customer Experience and Insights Manager

Yarra Valley Water

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Ada Ryan

CX & Consumer Engagement Lead

Genesis Care

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Grant Stockwell

Service Delivery Manager

Camp Australia

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Kimberly Nguyen-Don

Creative Hustler, Customer Enablement

Telstra

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Lizzie Bott

Service Design, Customer Enablement

Telstra

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Albert Suryadi

Analytics & Planning Manager - Customer Value Management

Vodafone

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Saurav Kataria

Strategy & Customer Innovation Leader

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Lior Arussy

President

Strativity Group

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Cyrus Allen

Managing Partner

Strativity Group

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Martyn Riddle

Marketing Director, APJ

Verint

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Rob Witthoft

CEO

Torquex

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Rod Farmer

Associate Partner (Digital), Asia Design Leader

McKinsey & Company

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Shad Mortazavi

Managing Director

Open IQ

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Rodd Martin

Founder & CEO

Smart Video Australia

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Peter Harris

EVP & Managing Director of Asia Pacific

Vision Critical

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Kristi Mansfield

Director CX Strategy & Transformation

Oracle

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Jodie Fraser

National eBeacon Manager

Beacon Foundation

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Kris McKay

Partnerships and Business Development Manager

Beacon Foundation

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Gil Winters

VP Customer Journey Analytics

[24]7.ai

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