David Koczkar

David Koczkar speaker at Chief Customer Officer Sydney Customer Experience Conference 2017 Sydney

David Koczkar

Job Title: Chief Customer Officer

Company: Medibank

  • David Koczkar was appointed Group Executive – Chief Customer Officer in September 2016. He previously held the role of Chief Operating Officer (from March 2014) and was Acting Chief Executive Officer between April 2016 and June 2016.
  • David is responsible for the customer facing and commercial functions for the Medibank Group, including marketing, product and portfolio management, sales, service and the company’s digital transformation.
  • Prior to joining Medibank, David was the Group Chief Commercial Officer at Jetstar where he was responsible for all revenue generation, business development and commercial operations for the Jetstar group of airlines, including as a Director of Jetstar Pacific (Vietnam), Jetstar Hong Kong and NewStar (Singapore) JV businesses.
  • David has a wealth of commercial and business experience, including previous work in strategy consulting and financial services, and was part of the core team that developed the business case for Jetstar and built it into a successful Pan- Asian business.

Speaking at the following:

09:10 - 09:40
CCO Think Tank: Ensure service and experience build the corner stone to every business

Knowing your customer – why measuring customer effort is key. What does value creating look like in the age of the customer? Supporting strategic business outcomes through CX and emotional connection.