Michael Donath

Michael Donath speaker Chief Customer Officer Sydney 2018 customer experience conference

Michael Donath

Job Title: Chief Digital Officer

Company: IKEA

Michael Donath leads IKEA’s multichannel transformation in Australia. Looking after expansion planning, new store formats, eCommerce, Web & Digital as well as Multichannel initiatives, Michael’s role will transform IKEA into a retailer that supports customers across all channels and provides a great shopping experience wherever and whenever a customer engages with IKEA. Michael has had broad experience in IKEA covering Logistics, Store Operations and Projects as well as a background in Manufacturing and Wholesale.

Speaking at the following:

11:50 - 12:25
Audience led panel: Ask our CDO’s – Digital transformation – how to improve speed and quality to market and ensure digital effectively engages customers at every touch point

During this session, attendees will have the chance to ask any burning questions completely anonymously via our event app. The session will be moderated by our event Chair.