Sandra Black

Sandra Black chief customer officer uniting speaker chief customer officer sydney customer experience conference

Sandra Black

Job Title: Chief Customer Officer

Company: Uniting

Sandra Black is the Chief Customer Officer at Uniting, and has led the recent rebranding of the organisation formerly known as UnitingCare NSW.ACT. She is a senior executive leader with more than 35 years’ experience in marketing, brand, strategy, reputation management and cultural and change reform initiatives. Sandra has extensive experience in the not-for-profit sector particularly in aged care and community services. Sandra has also worked in agency and corporate roles working on significant brands in the banking and financial services industries.

Speaking at the following:

09:10 - 09:40
CCO Think Tank: Ensure service and experience build the corner stone to every business

Knowing your customer – why measuring customer effort is key. What does value creating look like in the age of the customer? Supporting strategic business outcomes through CX and emotional connection.