Verint® Systems Inc. (NASDAQ:VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place.
Strativity Group is one of the world’s leading customer experience strategy firms. We work with our clients to: * Design and execute value creating customer experience strategies * Define, improve and innovate the customer experience * Develop a customer-centric culture * Deliver educational programs to improve organisational capability * Determine the economics that support investment… Read more.
Smart Video Australia
Smart Video Australia is Australia’s premier interactive, data-driven, personalised SaaS video communication platform. We create bespoke Video CX programs for leading organisations, facilitating highly personalised customer interactions at every step of the customer lifecycle. Our interactive Customer Engagement solutions range from Acquisition, Retention and On-Boarding, through to Airline/Credit Card and other Loyalty Programs. We also offer… Read more.
McKinsey & Company
McKinsey & Company is a global management consulting firm, deeply committed to helping institutions in the private, public and social sectors achieve lasting success. For over eight decades, our primary objective has been to serve as our clients’ most trusted external advisor. With consultants in 109 locations in over 60 countries, across industries and functions,… Read more.
Vision Critical is a cloud-based customer relationship intelligence platform that helps companies build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. Designed for today’s always-on, social-and-mobile savvy customer, Vision Critical helps large, customer-centric enterprises discover what their customers want so they can deliver what they… Read more.
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.
MaritzCX® software and services help ANZ’s leading organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA… Read more.
Introduction Customer experience is an ever-changing and ever-growing industry. Where historically the responsibility was siloed into a single department, it has grown into an all-encompassing corporate vision impacting all functions within all levels within an organisation. The challenge that rises from these changes is ensuring a top-to-bottom customer centricity that is both aligned with the… Read more.
OpenIQ is an Australian provider of Work Force Optimisation (WFO) software. Innovation is at the heart of OpenIQ WFO product. Each of the WFO modules has been designed from the ground up and in consultation with customers, technology partners and subject matter experts. As a result, OpenIQ products are intuitive, simple to deploy and provide… Read more.
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually,… Read more.
Resonate is the leading Australian SaaS Customer Experience Management (CEM) provider. Resonate’s methodology combines technology and expert advice to tailor voice of customer programs for enterprises to drive customer advocacy. The Resonate Pulse platform is designed to capture comments, measure Net Promoter Score and close the loop on customer feedback through various channels. Whilst delivering… Read more.
Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritise, and optimise the experiences organisations provide across the four foundations… Read more.
Solutions for Everyone Acticall Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.
Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s customer engagement model provides the power to… Read more.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence… Read more.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help. From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the… Read more.
Founded in 1997 and undergoing a brand refresh in 2015, Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of this Sydney-based institute is to help… Read more.
CMSWire, published by Simpler Media Group, provides news, advice and analysis for professionals driving digital customer experience strategy, evolving the digital workplace and creating intelligent information management practices. We produce 2,000+ authoritative articles a year for a community of over 2.5 million influencers. Follow us on Twitter @cmswire or join our mailing list for access… Read more.
Ben Shipley, APAC Sponsorship Sales Director
+61 (0) 451 406 384
CCO Melbourne, April, 2018
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