Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement.
Verint® Systems Inc. (NASDAQ:VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place.
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 83,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®. Find out more at: www.sas.com/au
Smart Video Australia
Smart Video Australia is Australia’s premier interactive, data-driven, personalised SaaS video communication platform. We create bespoke Video CX programs for leading organisations, facilitating highly personalised customer interactions at every step of the customer lifecycle. Our interactive Customer Engagement solutions range from Acquisition, Retention and On-Boarding, through to Airline/Credit Card and other Loyalty Programs. We also offer… Read more.
Vision Critical is a cloud-based customer relationship intelligence platform that helps companies build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. Designed for today’s always-on, social-and-mobile savvy customer, Vision Critical helps large, customer-centric enterprises discover what their customers want so they can deliver what they… Read more.
Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s customer engagement model provides the power to… Read more.
MaritzCX® software and services help ANZ’s leading organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA… Read more.
Usabilla helps brands like Telstra, iSelect, Skyscanner, Energy Super, Cricket Australia, Toyota and P&O Cruises to improve the performance of their websites, apps, and emails with live user feedback. Our clients utilize our software to stop guessing what users want, and start listening to what they need.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity,… Read more.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help. From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the… Read more.
CMSWire, published by Simpler Media Group, provides news, advice and analysis for professionals driving digital customer experience strategy, evolving the digital workplace and creating intelligent information management practices. We produce 2,000+ authoritative articles a year for a community of over 2.5 million influencers. Follow us on Twitter @cmswire or join our mailing list for access… Read more.
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